Terms & conditions
Frankie & Mini strive towards making it easy for our customers to shop in our web shop and ensure that you will have the goods delivered in a flexible manner. In order for you as a customer to feel comfortable in your purchase, this text describes the conditions of purchase, which apply when you shop in our web shop. If you have any further questions, please do not hesitate to contact us via info@ frankieandmini.com.com
Payment
All prices are listed in $AUD and include GST. There are no extra charges except for the shipping fee for purchases under the value of $100. In our web shop you can pay by credit card, the following payment methods are accepted:
VISA
MasterCard
PayPal
When paying with credit card, payment is handled by our payment partner Shopify, which ensures a safe payment. All data is transmitted is encrypted. Frankie & Mini ensures that no personal information will be shared with third parties.
If you require an alternative payment method please contact us via info@frankieandmini.com.au and we will do what we can to accommodate your request.
Shipping and costs
All orders will be shipped via Australia Post, we estimate between 3-5 working days for posting within Australia, however please note sometimes these timeframes are out of our control. We charge $9.95 for Australian post.
Specialty postage can be arranged for your orders if required, however we do ask that you contact us via email with your specific order and we will endeavour to accommodate your needs. Additional charges may apply for specialty services.
Please contact us for information regarding international post.
Shipping and delivery
We strive towards having as short delivery timeframes as possible.
We send all our packages with Australia Post. We estimate between 3-5 working days for posting within Australia. We charge $9.95 for Australian post.
Order confirmation
When we have received your order, we will send a confirmation email with information about your order. Check your order confirmation and make sure that everything is correct, if you have any questions about your order, please contact us immediately. Please save the order confirmation, as this contains information about your order and constitutes your receipt.
When Frankie & Mini sends your package, you will receive a confirmation of this via email.
Other
Any product information or recipes shown on the Frankie & Mini website have been written by us mums, based on our personal experience. We are not nutritionists or paediatricians. Should you have any specific concerns or questions please consult a professional.
We cannot guarantee that the colours of our products are reproduced exactly as in reality. How colours are reproduced depends on the settings in your computer.